Return and refund policy

We accept size exchanges within 14 days of delivery on unworn, unwashed pieces with all tags and original packaging intact.

Every chapter is a finite run and is not restocked, so an alternate size may not be available. If it isn't, we will offer store credit or a refund under the terms below.

Full-price pieces may be returned within 14 days of delivery in the same condition. You can choose store credit (valid for 12 months) or a refund to your original payment method.

Archive, sale and made-to-order pieces, gift cards and pieces bought with a promotional code marked final sale cannot be returned or exchanged, except where they are damaged, defective or not what you ordered.

If a piece arrives damaged, defective or is not what you ordered, write to us within 48 hours of delivery with your order number and photos (an unboxing video helps). We will arrange a free pickup and send a replacement or a full refund, including shipping.

Hand-dyed, hand-woven and naturally dyed pieces vary in tone, texture and finish from one to the next. This variation is part of the piece and is not a defect.

Email team@thekhoj.co with your order number, the piece and the reason. We will confirm eligibility within 2 working days.

Where reverse pickup is serviceable, we schedule it through Shiprocket. If your PIN code isn't covered, we will ask you to send the parcel to our studio; for damaged or wrong items we reimburse the courier cost.

Returns sent without contacting us first, or that fail inspection (worn, washed, altered, scented or without tags), will be sent back to you.

Refunds are issued after the piece reaches us and passes inspection, usually within 2 working days of arrival.

Prepaid orders are refunded to the original payment method. Banks and card issuers typically take 5–7 working days to show the credit.

Cash on delivery orders are refunded by UPI or bank transfer to an account you provide.

Original shipping charges and COD fees are non-refundable unless the item was damaged, defective or wrong.

You can cancel an order for a full refund until it is dispatched. Write to us as soon as possible; once a parcel has shipped, it follows the return process above.

We may cancel an order if a piece is out of stock, a payment fails verification or there is a clear pricing error. In each case you will be refunded in full.